dc.contributor.author | Ellingsen, Gunnar | |
dc.contributor.author | Monteiro, Eric | |
dc.contributor.author | Munkvold, Glenn | |
dc.date.accessioned | 2016-01-27T16:45:18Z | |
dc.date.accessioned | 2016-02-29T13:04:29Z | |
dc.date.available | 2016-01-27T16:45:18Z | |
dc.date.available | 2016-02-29T13:04:29Z | |
dc.date.issued | 2007 | |
dc.identifier.citation | Ellingsen, G., Monteiro, E. and Munkvold, G. (2007). Standardization of work: Co-constructed practice. The Information Society, 23(5), 309-326. doi: | |
dc.identifier.issn | 1087-6537 | |
dc.identifier.uri | http://hdl.handle.net/11250/2380931 | |
dc.description | Submitted version (preprint). | |
dc.description.abstract | There is strong pressure to achieve greater uniformity, standardization and application of best practices in the service professions, a sector that is growing in presence and importance. At the same time, there is a conflicting demand for the delivery of high-quality (or high-priced or "knowledge-intensive") specialized or localized services. Our article analyzes information systems-enabled standardizing of service work through an in-depth interpretative study of an ongoing standardization initiative within the field of nursing. Nursing provides a graphic illustration of the dilemmas involved in the standardization of service work. In nursing, standardization is commonly a feature of projects to improve both efficiency and quality in health care. In contrast to the dominant conception of standardization as a largely top-down, imposed process, we offer a view of standardization as incomplete, co-constructed with users, and with significant unintended consequences. The article contributes by (a) developing a theoretical perspective for the standardization of information-system-embedded service work and (2) providing operational and practical implications for system design and health care management. | |
dc.language.iso | eng | |
dc.publisher | Taylor and Francis | |
dc.title | Standardization of Work : Co-constructed Practice | |
dc.type | Journal article | |
dc.date.updated | 2016-01-27T16:45:18Z | |
dc.source.pagenumber | 309-326 | |
dc.source.volume | 23 | |
dc.source.journal | The Information Society | |
dc.source.issue | 5 | |
dc.identifier.doi | 10.1080/01972240701572723 | |
dc.identifier.cristin | 656296 | |