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dc.contributor.authorSætren, Gunhild Birgitte
dc.contributor.authorHogenboom, Sandra
dc.contributor.authorLaumann, Karin
dc.date.accessioned2017-03-17T08:49:04Z
dc.date.available2017-03-17T08:49:04Z
dc.date.created2016-05-18T10:03:30Z
dc.date.issued2016
dc.identifier.citationSætren, G.B., Hogenboom, S. and Laumann, K. (2016). A study of a technological development process : Human factors – the forgotten factors? Cognition, Technology and Work, 18(3), 595-611. doi:nb_NO
dc.identifier.issn1435-5566
dc.identifier.urihttp://hdl.handle.net/11250/2434468
dc.descriptionAuthor's accepted version (post-print).nb_NO
dc.descriptionThe final publication is available at Springer via http://dx.doi.org/10.1007/s10111-016-0379-x.
dc.descriptionAvailable from 31/05/2017.
dc.description.abstractThe aim of this study was to explore how human factors were taken into account in the development of a new type of drilling equipment. This study is part of a larger project on the understanding of human factors in the design and implementation of automated drilling technology. The principal study was a longitudinal study lasting 4 years that involved 43 interviews, offshore and onshore observations, and two surveys. The analysis in this paper is based on seven informants who were either part of the design team or the paramount project team developing new automated drilling technology for an offshore oil- and gas-producing installation in the same development project, in addition to project documents. The informants were interviewed using semi-structured interviews, and grounded theory based on the coding process of Strauss and Corbin (Basics of qualitative research: grounded theory procedures and techniques. Sage, Newbury Park, 1990) was used to analyse the data. The core category was found to be insufficient human factor analyses performed in the development phase due to the two main categories, namely (1) insufficient information coordination and (2) narrow focus in different phases of the project. This was found to contribute to increased costs, low user-friendliness, and end users’ insufficient knowledge of safe usage and potential risks. Our conclusion was that homogenous top competence involving technical aspects contributed to developers’ lack of understanding of the need for sufficient analyses of end user requirements and of the tasks that would be affected by the new technology. Hence, we argue that technological development could benefit from including human factors experts from the project’s outset to bridge the gap between the lack of relevant information and sufficient information on which to base development decisions. In addition, we contend that performing human factors analyses throughout the development of a project would be beneficial due to the potential of hindering cultural aspects such as a non-questioning culture, which is viewed as a hazard in high-risk organizations.nb_NO
dc.language.isoengnb_NO
dc.publisherSpringernb_NO
dc.titleA study of a technological development process : Human factors – the forgotten factors?nb_NO
dc.typeJournal articlenb_NO
dc.typePeer reviewednb_NO
dc.subject.nsiVDP::Samfunnsvitenskap: 200::Økonomi: 210::Bedriftsøkonomi: 213nb_NO
dc.source.pagenumber595-611nb_NO
dc.source.volume18nb_NO
dc.source.journalCognition, Technology and Worknb_NO
dc.source.issue3nb_NO
dc.identifier.doi10.1007/s10111-016-0379-x
dc.identifier.cristin1355964


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