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dc.contributor.authorMathisen, Terje Andreas
dc.contributor.authorSolvoll, Gisle
dc.date.accessioned2015-03-12T13:52:46Z
dc.date.accessioned2015-04-29T12:52:22Z
dc.date.available2015-03-12T13:52:46Z
dc.date.available2015-04-29T12:52:22Z
dc.date.issued2010
dc.identifier.citationMathisen, T. A. & Solvoll, G. (2010). Service quality aspects in ferry passenger transport - examples from Norway. European Journal of Transport and Infrastructure Research, 10(2), 142-157. Hentet fra http://www.ejtir.tudelft.nl/issues/2010_02/pdf/2010_02_01.pdfnb_NO
dc.identifier.issn1567-7141
dc.identifier.urihttp://hdl.handle.net/11250/282865
dc.description.abstractChanges in the level of service for scheduled passenger transport influence both operating costs and passengers’ generalised travel costs. This article focuses on the service level and service quality of ferry crossings using empirical data from a survey carried out in Norway in 2008. Using gap analysis we document how both enterprise and household ferry users rate the importance of and their current satisfaction with a number of service aspects concerning Norwegian ferries. Fares, discount schemes and sufficient capacity in the summer are rated as highly important but providing a low level of satisfaction by both user enterprise and household respondents. These elements should, therefore, be paid special attention to when adjusting the service level. The results from the survey are of special interest for the Norwegian transport authorities with respect to revisions of the national ferry service standard, and the survey method can provide a useful tool when evaluating transport initiatives.nb_NO
dc.language.isoengnb_NO
dc.publisherDelft University of Technologynb_NO
dc.titleService Quality Aspects in Ferry Passenger Transport - Examples from Norwaynb_NO
dc.typeJournal articlenb_NO
dc.typePeer reviewednb_NO
dc.date.updated2015-03-12T13:52:45Z
dc.subject.nsiVDP::Social science: 200::Economics: 210::Business: 213nb_NO
dc.source.pagenumber142-157nb_NO
dc.source.volume10nb_NO
dc.source.journalEuropean Journal of Transport and Infrastructure Researchnb_NO
dc.source.issue2nb_NO
dc.identifier.cristin680652


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