Author's accepted version (postprint).This is an Accepted Manuscript of an article published by Academic Conferences and Publishing International Limited in Proceedings of the International Conference on Intellectual Capital, Knowledge Management and Organisational Learning, ICICKM in 2019.Available online: http://www.academic-bookshop.com/ourshop/prod_6963604-ICICKM-2019-PDF-Proceedings-of-the-16th-International-Conference-on-Intellectual-Capital-Knowledge-Management-Organisational-Learning.html